Terms, Conditions and Refund Policy

CANCELLATION POLICY/REFUNDS POLICY

  • 10% cancellation fee applies should there be a cancellation 42 days or more prior to departure or date of any service booked
  • 50% cancellation fee applies should there be a cancellation 41-31 days prior to departure or date of any service booked
  • 100% cancellation fee applies should there be a cancellation 30-0 days prior to departure or date of any service booked
  • Bookings are made subject to availability and receipt of payment. In cases of unavailability, Worldsport Arabia Freezone LLC will refund the client in full within 30 days.

CUSTOMER PRIVACY POLICY

Worldsport Arabia Freezone LLC Ltd shall take all reasonable steps to protect the personal information of users. 

Payment options accepted

Payment may be made via Visa and MasterCard or via direct electronic funds transfer via the website

Card acquiring and security

Card transactions will be acquired for Worldsport Arabia Freezone LLC via Mashreq Merchant Services who are the approved payment gateway for all UAE Acquiring Banks. Mashreq Merchant Services uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to https://www.mashreqbank.com/uae/en/personal/cards/cards-services/merchant-services to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Worldsport Arabia Freezone LLC separately from card details which are entered by the client on Mashreq Merchant Services’ secure site. For more detail on Mashreq Merchant Services refer to https://www.mashreqbank.com/uae/en/personal/cards/cards-services/merchant-services.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is the United Arab Emirates. Transaction currency is in the end users choice of Dirham (AED), United States Dollar, Euro (EUR) or South African Rand (ZAR), subject to exchange rates at the time of purchase.

Responsibility

Worldsport Arabia Freezone LLC takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of the United Arab Emirates and Worldsport Arabia Freezone LLC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Worldsport Arabia Freezone LLC may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by WorldSport South Africa (Pty) Ltd based in South Africa and with registration number 1998 / 003533 / 07 and licensed to Worldsport Arabia Freezone LLC.

Stadium Offices
Abu Dhabi Cricket Club
Stadium Street 12
Khalifa City
Email: info@worldsport.co.za
Telephone: + 97 14 450 8805

WAIVER AND INDEMNITY

Responsibility And Liability

In issuing tickets, coupons or vouchers of any sort for travel, transport or any other services by any means Worldsport Arabia Freezone LLC is acting merely as agents for the Administrations, Companies, Corporations or persons providing or offering the means of travel, transport or services. It will accordingly accept no responsibility or liability in respect of either person or property for any loss, damage, injury, death, delay or irregularity however occasional, sustained or suffered in or during any passage, journey, trip or in connection with the carrying out of any arrangements made by or through it.

Force Majeure

Worldsport Arabia Freezone LLC and any of our suppliers and/or sub-contractors shall not be responsible for any loss or damage sustained by the passengers or for personal injury or death arising from circumstances beyond their reasonable control, including by, without limiting the generality of the foregoing, war, acts of God, industrial disputes, civil strife, fire, flood, weather and political unrest.

Acceptance of Terms and Conditions

Acceptance by the customer will be deemed to be acceptance of all the Terms and Conditions described herein.

The prices are valid for periods as specified and are subject to the availability of service at the time of effecting booking.